Refund & Cancellation Policy
Last updated: February 4, 2026
1. Free Trial
Paid plans include a 7-day free trial. The first paid charge is applied automatically when the trial ends.
2. Standard Refund Window
For standard cases, refunds are available only when requested within 7 days of the first paid charge via support@memolin.app.
3. Defect or Service Failure Handling
If a material defect or service unavailability is confirmed, we will provide either a full refund or a free re-provision of the service, depending on the case.
4. Non-Refundable Charges
Renewal charges after the first paid charge are non-refundable, except in the defect/service failure cases described above.
5. How to Cancel
Open member.memolin.app/billing and complete cancellation in the Stripe customer portal.
- After cancellation, access remains available until the end of the already-paid billing period.
- If cancellation is not completed before renewal, the next billing cycle will be charged.
6. Receipts and Qualified Invoices
Please use Stripe receipts (email or customer portal). We are not a qualified invoice issuer in Japan, and qualified invoices are not available.
7. Response Time
For refund and cancellation requests, we provide an initial response within 72 business hours in principle.